FAQs

Hawthorne at the Crest offers one, two, and three bedroom apartment homes with designer floor plans and premium finishes. Virtual tours are available for the Ascent, Peak, and Elevation layouts. Contact the leasing office for current availability, dimensions, and pricing.

The community offers resort style amenities designed for wellness, leisure, and resident connection, including a clubhouse, cyber café, and fitness center. Contact the leasing office for the complete current amenity list.

Apartment homes include designer layouts and premium finishes. Features vary by floor plan, so contact the leasing office to confirm kitchens, flooring, appliances, laundry, storage, private outdoor space, and accessibility for your selected home.

Yes. Virtual tours are available for select one, two, and three bedroom floor plans, as well as the cyber café, clubhouse, and fitness center. Availability of virtual content may change.

Parking, package delivery, and access procedures should be confirmed with the leasing office. The onsite team can explain current parking and guest requirements, package pickup, and community access.

Hawthorne at the Crest is located at 5060 City Station Drive, Ooltewah, TN 37363. Contact the leasing office at (423) 214-2936 for directions or to schedule a tour.

Hawthorne at the Crest offers suburban living in Ooltewah with convenient access to Chattanooga, shopping, dining, outdoor recreation, schools, and regional employers.

Residents can explore Ooltewah and Chattanooga dining, shopping, parks, trails, entertainment, and outdoor attractions. Contact the leasing team for current local recommendations.

This community is served by Wolftever Creek Elementary School, Ooltewah Middle School, and Ooltewah High School. Private school options in the area include Collegedale Academy, Silverdale Baptist Academy, and Chattanooga Christian School. School assignments, attendance boundaries, and enrollment requirements may change. Please contact the school district and schools directly to verify current information for this address.

Move-in costs may include an application fee, administrative fee, deposit, prorated rent, and any applicable pet or utility-related charges. The leasing team can provide available fee information before you apply and a final summary before lease signing or move-in, so there are no surprises.

Yes, short and longer-term lease options may be available. Availability, lease terms, pricing, and applicable fees may vary by community and apartment home. Our leasing team will be happy to review current options and help you find the lease term that best fits your needs.

Rent generally includes your base monthly rent for the apartment home. Additional recurring charges, such as amenity fees, parking, pet rent, or other lease-related charges, may apply depending on the community and lease terms. Utility requirements also vary by community and apartment home. Some utilities may need to be placed in your name before move-in, while others may be billed through your resident account. The leasing team will provide a complete breakdown of costs and any required utility setup instructions prior to your move-in date.

Residents are required to maintain a minimum of $100,000 in liability coverage. Liability coverage is different from renters’ insurance and may not include coverage for personal belongings. Depending on the community, residents may provide proof of qualifying coverage or participate in the community’s liability coverage program for an additional monthly charge. Please contact the leasing office for current requirements and options.

Our community is pet-friendly, with cats and dogs welcome. Pet policies, including breed restrictions, weight limits, deposits, and fees, may vary by property. Please contact the leasing office for the most current pet policy details.

You can apply online through the website or contact the leasing office for assistance. Application approval is based on the community’s rental criteria, which may include income qualifications, credit history, rental history, background screening, and other applicable requirements. The leasing team can provide current criteria and answer any questions before you apply.

On move-in day, the leasing team will provide instructions for accessing your apartment home, along with any community-specific information you need to get settled. Your apartment home will be inspected and prepared prior to your arrival. If you notice anything that needs attention after move-in, please submit a service request or contact the office.

Residents can use the resident portal to manage common account needs, including rent payments, service requests, and select lease or account information. If you need assistance accessing the portal, please contact the leasing office.

The easiest way to submit a service request is through the resident portal. You may also contact the leasing office directly. Response times vary based on the type of request, and the team will communicate timing and next steps if additional work is required. Emergency maintenance is generally limited to urgent issues that require attention before the next business day, such as major active leaks, lack of water, certain electrical issues, or loss of heating or air conditioning as required by law or community policy. For immediate assistance, contact the after-hours emergency maintenance line. If you are unsure whether your issue qualifies, please call for guidance.

Preventive pest control services are provided as part of the community’s maintenance program but may vary by location. If you experience pest-related concerns, please submit a service request or contact the leasing office so the team can coordinate next steps.

Depending on the property, packages may be delivered to your apartment home, a package locker, the leasing office, or another designated location. Please contact the leasing office for details specific to your community.